Bonnie Hunter promoted to Vice President, Operations

Bonnie (Sharp) Hunter has been promoted to Vice President, Operations at HRG.  Bonnie has served as Director of Operations since 2012.

Neil Koonce, HRG’s President, shared, “ Bonnie has been vital to our continued success and has built a strong team of leaders under her that collectively provide the level of performance and patient care that our clients have come to expect from HRG”.

Bonnie began her career at HRG in 2011 as a Supervisor in Client Services where she excelled in serving HRG’s clients and adopted HRG’s philosophy of exceptional service for which HRG is known.

In 2012, Bonnie was promoted to Director of Operations. In this role she worked closely with HRG’s COO and other key leaders to ensure HRG was meeting the performance expectations of our clients. Bonnie has also been a project manager on many industry and corporate initiatives that have been critical to improving our operations and compliance.

In her new role as V.P. of Operations, Bonnie will be responsible for day-to-day operations of HRG and oversee all Managers and Directors of the company. She will also work closely with HRG’s president, Neil Koonce, in matters related to HRG’s strategic efforts to recover receivables for our healthcare clients.

Bonnie has a B.A. from Longwood University in Farmville, Virginia and is a member of the Tennessee Chapter of Healthcare Financial Management Association (HFMA).  Bonnie achieved her CRCR (Certified Revenue Cycle Representative) designation from HFMA in 2014.

HRG staff earn National Certifications from HFMA

Westchester, IL (April 2019) – the Healthcare Financial Management Association has awarded two HRG staff members with distinctions.

Jarrod Drury, Business Operations Analyst, has been awarded the distinction of Certified Specialist Business Intelligence (CSBI). Those who earn this certification have demonstrated their ability to find, inspect, clean, transform, and model data to clarify issues; suggest conclusions; and support decision making designed to improve financial efficiencies and operational effectiveness.

Kimberly Scutt, Insurance Manager, has been awarded the distinction of Certified Revenue Cycle Representative (CRCR). The HFMA CRCR program recognizes industry leaders who demonstrate a high-level understanding of the revenue cycle, including by not limited to: Compliance, patient access, claims processing, financial management, and account resolution.

Neil Koonce, HRG’s President, says, “Jarrod and Kim are both representative of the ideals and standards we have for our staff to gain industry specific knowledge that allows us to serve our clients better and strengthen our organization. Obtaining a certification from a respected industry leader like HFMA adds even more credibility to their accomplishments. We celebrate their hard work and the recognition of their competence.”

HRG Selected as Preferred Partner by iVita Financial

Knoxville, TN (December 2018) –Healthcare Receivables Group (HRG) has been selected as a preferred service partner by Atlanta-based iVita Financial.

HRG will provide its call center support services to iVita patients as part of iVita’s interest-free healthcare loan program. HRG will utilize their call center operations to provide customer service support to patients enrolled in iVita’s loan program. Founded in 1993, HRG provides outsourcing solutions exclusively to the healthcare industry that improve cash flow, enhance customer service, and improve profitability for healthcare providers across the country.

iVita Financial focuses on improving patient financial health and provider sustainability. Their no-interest line of credit for patients of all credit profiles helps their partner hospitals throughout the U.S. improve cash flow and reduce patient bad debt. Their interest-free loans help patients pay for their out-of-pocket costs, keeping them on the path toward complete physical and financial wellness.

Neil Koonce, president of Healthcare Receivables Group, commented, “partnering with an innovative and successful service provider like iVita is a great opportunity for our firm. We are grateful that iVita entrusts us with their important patient relationships through this partnership. HRG is committed to delivering the same world-calls service we have provided the healthcare industry for over 25 years as we serve iVita Financial and their patients”.

Learn more about iVita Financial at www.ivitafinancial.com and visit www.hcrcvgrp.com for more information about Healthcare Receivables Group.

Healthcare Receivables Group awarded “One of the Best Call Centers to Work For in 2018”

Knoxville, TN (October 2018) – Healthcare Receivables Group is proud to announce we were recently selected as one of the insideARM 2018 Best Call Centers to Work For.  This is the 8th consecutive year HRG has been named either a “Best Places to Work in the Collection Industry” or a “Best Call Center to Work For.”

This year, 25 companies met the standard to be selected. The Best Call Centers to Work For list is divided into three size categories: Small (15-49 employees), Medium (50-149 employees) and Large (150+ employees). This year HRG was ranked #3 overall in the Mid-Sized company category.

The program was established by insideARM and is administered by the Best Companies Group, which conducts national and industry “Best Places” programs each year.

This year, 37 companies met the standard to be selected. The Best Places to Work in Collections list is divided into three size categories: Small (15-49 employees), Medium (50-149 employees) and Large (150+ employees).

Neil Koonce, President of HRG, said “it is a testament to our leadership team that we consistently rank as one of the best companies in our industry. Being recognized for how we care for our employees and how well we serve our clients is always a rewarding achievement for our company. The standards for this award are rigorous and it contributes to the level of excellence we pursue as an organization.”

Healthcare Receivables Group Judged to be “One of the Best Call Centers to Work For in 2017”

Knoxville, TN (December 2017) – Healthcare Receivables Group is proud to announce it was recently selected as one of the Best Call Centers to Work For 2017.

The Best Call Centers to Work For program celebrates excellence among call center work environments across several industries. Honorees are chosen by an independent judge (the Best Companies Group) based on company practices and employee feedback. Out of many submissions nationwide, only those that meet the Best Companies Group rigorous criteria are selected as a best place to work. This year only 29 companies met the standards to be selected.

Companies from across the U.S. entered the rigorous two-part assessment process to determine the Best Call Centers to Work For. The first part consisted of evaluating each nominated company’s workplace policies, practices, philosophy, systems, and demographics. The second part consisted of an anonymous employee survey to measure the employee experience. The combined scores determined the top companies and the Best Companies Group managed the overall analysis process and determined the final rankings.

Neil Koonce, President of HRG, said “we are honored to be recognized for serving our clients and employees well.  It requires an investment of resources to create a culture of excellence that focuses on meeting the needs of those we serve in the healthcare industry as well as being a great place to work. This award validates the virtues we hold important in our business.”

Healthcare Receivables Group Awarded “Best Places to Work in Collections for 2016”

Knoxville, TN (November 2016) – Healthcare Receivables Group is proud to announce it was recently selected as one of the Best Places to Work in Collections for 2016.

Now in its 9th year, the program was established by insideARM, the leading independent news and information provider for the Accounts Receivables Management industry and is administered by Best Companies Group, which conducts local, national and industry “Best Places” programs. Only 36 total companies met the standard to be selected this year.

Stephanie Eidelman, CEO of insideARM, said “This has been a terrific program for the industry over the past nine years. It is so important to celebrate what’s positive and acknowledge that – just like any other industry – it is comprised of human beings who value connection, opportunity for advancement, healthy company culture, and a good relationship with their employer.

For more information on the Best Places to Work in Collections program for 2016, visit

https://www.insidearm.com/best-places-to-work/best-places-2016/

Healthcare Receivables Group Awarded “Best Places to Work in Collections” for 2015

Knoxville, TN (December 2015) – InsideARM.com has announced Healthcare Receivables Group has been named one of the Best Places to Work in Collections for 2015. This is the 5th consecutive year HRG has been awarded the industry distinction. After a rigorous evaluation process, Healthcare Receivables Group moved up the rankings in the medium-size company category, from 9th place in 2014 to 3rd place in 2015.  In 2015, there were a total of 35 companies nationwide that received the prestigious award.

Accounts receivable management companies from across the country entered the two-part survey process to determine the winners. The first part consisted of evaluating each nominated company’s workplace policies, practices, philosophy, systems, and demographics. The second part consisted of an anonymous employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration, survey and analysis process and determined the final rankings.

HRG was also recognized in 2011, 2012, 2013 and 2014 as one of the Best Places to Work by InsideARM.com.

 

 

 

 

Healthcare Receivables Group Selected as Preferred Vendor Program by Carolinas Healthcare

Knoxville, TN (December 2015) – Knoxville-based Healthcare Receivables Group (HRG) has been selected as a preferred vendor by Carolinas Healthcare System.  HRG will provide its receivables management services to Carolinas Healthcare hospitals in North Carolina and South Carolina.

Carolinas HealthCare System is the nation’s ninth largest not-for-profit health system and provides a full spectrum of healthcare and wellness programs throughout North and South Carolina. Additionally, the organization is one of the of the nation’s most comprehensive systems with more than 7,460 licensed beds.

Neil Koonce, president of Healthcare Receivables Group, commented, “Becoming a preferred vendor for an organization as prestigious as Carolinas Healthcare is a vote of confidence in our employees and our corporate ability to deliver world-class services. This type of relationship helps make us an even better organization for all of the clients we serve.”

Founded in 1993, HRG provides outsourcing solutions for self-pay and insurance receivables that improve cash flow, enhance customer service, and improve profitability for healthcare providers across the country. Visit Healthcare Receivables Group’s website at www.hcrcvgrp.com for more information about the company.

Healthcare Receivables Group Awarded “Best Places in Collections” for Fourth Consecutive Year

Knoxville, TN (December 2014) – Healthcare Receivables Group was recently recognized as one of the Best Places to Work in Collections in 2014. This program was created by insideARM.com and Best Companies Group. Healthcare Receivables Group was one of 12 winning companies nationwide in the “Mid-sized Companies” category (50-149 employees).  A grand total of only 35 companies were awarded the distinction of Best Companies to Work in Collections for 2014 in all award categories.

Accounts receivable management companies from across the country entered the two-part survey process to determine the winners. The first part consisted of evaluating each nominated company’s workplace policies, practices, philosophy, systems, and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration, survey and analysis process and determined the final rankings.

HRG was also recognized in 2011, 2012, and 2013 as one of the Best Places to Work in Collections in the Small Company category.

Koonce Member of Healthcare Delegation to Cuba

Knoxville, TN (October 2014) – Neil Koonce, President of Healthcare Receivables Group (HRG), was a member of a recent 24-person U.S. healthcare delegation to Cuba.  The group included former Senate Majority Leader Dr. Bill Frist and Caroline Young, President of the Nashville Healthcare Council.  The trip was sponsored by Kraft Healthcare Consulting in Nashville, Tennessee.

The delegation toured the Latin American Medical University in Havana and other medical facilities that included a hospital, polyclinic, and an HIV clinic.  The group had briefings from senior level healthcare leaders and government officials about the Cuban healthcare system. In addition, the delegation heard presentations from a Chief Economist regarding Cuban trade and the current U.S. Trade Embargo, and a psychologist that shared the increasing social inequality facing the socialistic government.

Koonce said of the trip, “Cuba has some impressive health-related metrics like low infant mortality rates and long life expectancies that rival or exceed most first world countries.  It was a unique opportunity to see firsthand the challenges of their single payer, preventive medicine model.  Our delegation had open and candid conversations with healthcare and government officials about the interworking of their healthcare system and the challenges they face.  We also learned that many of their challenges are being exacerbated by an aging Cuban population, unhealthy lifestyles of its citizens and needs to repair or replace equipment and infrastructure within their delivery system.”

Koonce added, “I think many of us have a preconceived idea that the Cuban people are defined by their government.  We found the Cuban people to be very hospitable and engaging. While they were eager to validate their successes, they also openly shared the limitations of a system burdened with providing free healthcare to its total population.”

Founded in 1993, HRG provides outsourcing solutions for self-pay and insurance receivables that improve cash flow, enhance customer service, and improve profitability for healthcare providers across the country. Visit Healthcare Receivables Group’s website at www.hcrcvgrp.com for more information about the company.